Question 1

Where do you ship?

Accepted Answer

We ship across the United States. International shipping is available on request — reach out and we'll get you a quote.

Question 2

How long does shipping take?

Accepted Answer

Domestic orders typically ship within 1–3 business days and arrive within 3–7 business days depending on your location.

Question 3

What is your return policy?

Accepted Answer

Unworn hats can be returned within 30 days of purchase for a full refund. Custom and embroidered orders are final sale.

Question 4

Do you ship internationally?

Accepted Answer

We don't offer international checkout yet, but if you're outside the US, contact us and we'll work something out.

Question 5

What sizes do your hats come in?

Accepted Answer

All of our hats are one size fits all snapbacks. Good for noggins all shapes and sizes.

Question 6

Are your hats true to size?

Accepted Answer

Yes. The adjustable snap closure dials in the fit comfortably for most adult head sizes.

Question 7

What materials are used?

Accepted Answer

We use durable cotton twill, structured foam fronts, and quality mesh backs built to hold up season after season.

Question 8

Do you offer custom embroidery?

Accepted Answer

Yes — visit our Custom Hats page to start a custom order for your team, brand, or event.

Question 9

What's the minimum order for custom hats?

Accepted Answer

Our standard custom minimum is 24 hats. Reach out for larger runs and we'll get you taken care of.

Question 10

How long do custom orders take?

Accepted Answer

Most custom runs ship within 3–7 weeks from artwork approval. Rush options are available on request.

Question 11

How do I become a dealer?

Accepted Answer

Head to the Become a Dealer page to fill out our wholesale application. We'll be in touch within a few business days.

Question 12

How should I clean my hat?

Accepted Answer

Spot clean with cold water and a soft brush. Avoid the washing machine to preserve structure and embroidery.

FAQs

Shipping & Returns